Kurti Aura
(Owned by Maa Karni Enterprises)

At Kurti Aura, we strive to ensure you love every purchase. However, if you are not completely satisfied, we’re here to help.

1. Return Policy

  • Customers can request a return within 7 days of delivery.
  • Items must be unused, unworn, unwashed, and in original condition with tags and packaging intact.
  • Returns are only applicable for:
    • Damaged products
    • Defective items
    • Incorrect product received
  • We do not accept returns for:
    • Size issues (unless wrong size delivered)
    • Minor color variations due to lighting or screen differences
    • Discounted or sale items (if applicable)

2. Return Process

To initiate a return:

  1. Email us at Maakarnienterprises30@gmail.com
  2. Share:
    • Order ID
    • Product images (clearly showing issue)
    • Reason for return
  3. Our team will verify and respond within 24–48 hours.
  4. Once approved, return pickup instructions will be provided.

3. Refund Policy

  • After receiving and inspecting the returned product, we will notify you of the approval status.
  • If approved, your refund will be processed within 5–7 business days.
  • Refund will be issued via:
    • Original payment method, or
    • Bank transfer (if applicable)

4. Exchange Policy

  • Exchanges are subject to product availability.
  • If the requested item is unavailable, a refund will be issued instead.

5. Shipping Charges

  • Free return shipping for damaged/incorrect items.
  • For other approved returns, shipping costs may be deducted from the refund.

6. Non-Returnable Items

  • Worn or used products
  • Items without original tags/packaging
  • Customized or altered items

7. Contact Us

For any queries or support:

📧 Email: Maakarnienterprises30@gmail.com
🏢 Brand: Kurti Aura
🏢 Owned by: Maa Karni Enterprises